Client Services

We recognize that employers need much more than raw data to implement and maintain an effective employee screening program. That’s why we established one of the finest client services departments in the industry – to help you get the most out of your Verified First screening services. We're ready to help with everything from client onboarding to general inquiries. In fact, our average wait time on client phone calls is under 30 seconds!

Hours of Service

Our Client Services team is available to assist you Monday – Friday, 9am – 8pm Eastern Time (6am – 5pm Pacific Time).

Email Addresses

Telephone Numbers

844-709-2708 | Client Services
888-986-1304 | Accounts Receivable
888-670-9564 | Main

208-843-6203 | Fax | Accounts Receivable
208-266-2310 | Fax | Client Services

Contact Client Services

Our Scorecard

How likely our clients are to recommend us.

 4.7/5

How satisfied our clients are overall.

 4.7/5

*Based on the Customer Net Promoter Score (cNPS) survey results.

Frequently Asked Questions

CLIENT LOGIN TROUBLESHOOTING

How can I reset the password for my Verified First account?

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What happens if my Verified First account becomes locked?

BACKGROUND CHECK BASICS

Are there legal requirements to run a background check?

Should I run a background check before making an offer?

How long does a background check take?

WHAT TYPE OF BACKGROUND CHECKS SHOULD I RUN

What type of background check delivers the best results?

What type of background check is right for my company?

CRIMINAL RECORD SEARCH

How can I check if a candidate has a criminal record?

What information is required to initiate a criminal record background check?

How long does a Verified First criminal record search take?

Why is SSN trace important?

EDUCATION & EMPLOYMENT SEARCH

How can I verify a candidate's work and education history?

DRUG & HEALTH SCREENING

Why should I conduct a drug test on candidates and current employees?

What is Drug-Free Workplace?

What are the benefits of a Drug-Free Workplace?

What Drug-Free Workplace Solutions does Verified First offer?

Are Verified First drug testing locations widely available to my candidates?

What is a Medical Review Officer (MRO)?

OCCUPATION HEALTH SCREENING

What is an Occupational Health Program?

What clinical services does Verified First offer to support Occupational Health Programs?

IDENTITY VERIFICATIONS

Why should I add identify verification to my background checks?

How does identify verification differ from an SSN Trace or Locator?

Does checking IDs during the Form I-9 process count as identity verification?

WHAT IS THE COST OF RUNNING A BACKGROUND CHECK

How much does a Verified First background check cost?

COMPLIANCE

How can Verified First help me determine if my background checks are compliant with existing laws?

DIVERSITY, EQUITY, & INCLUSION

How can I promote diversity through the background screening process?

CANDIDATE RIGHTS

How can I reset the password for my Verified First account?

What happens if my Verified First account becomes locked?

ADDITIONAL RESOURCES

Where can I find additional guidance on how to use Verified First's services?

WE'RE HERE TO HELP