The following steps will assist if you are experiencing issues using the Verified First browser-based integration tool. Note that the tool is currently only available inside Google Chrome browser. Other browsers, such as Mozilla Firefox or Internet Explorer, are in development. Please confirm you are using Google Chrome before completing the following steps.
If you are still experiencing trouble after taking these steps, please contact Client Services at 844-709-2708 orClientServices@VerifiedFirst.com.
1. Log Out Then Log In
Open the Verified First integration tool. Locate the Settings menu by clicking the gray gear icon in the lower right. The green 'Logout' button will be visible. Log out, then log back in to refresh the tool. You may notice that the 'Build Version' number changed to reflect the latest update.
If this does not correct the issue, please move on to Step 2.
If this does not correct the issue, please contact Client Services at ClientServices@VerifiedFirst.com or 1-844-709-2708.