The training webinar provided by NAPBS covers the following topics:
The complexities of FCRA law often makes it challenging to apply it in the right context. There’s a lot of grey areas in the law that are open for interpretation, such as requirements for disclosure and authorization forms or issues around adverse action. Because of the extensive training completed by our managers, they have a deeper understanding of these important regulations.
The NAPBS training materials helps screenings professionals think more critically about application of FCRA laws. The webinars and reading materials use case studies and examples to show how these laws are applied to common scenarios.
Because our managers have a better understanding of how these laws are applied, it puts them in a better position to educate clients. Ollyvia and Elyzabeth are both putting together new educational materials for our clients, which will be rolled out in the near future.
Our managers are also eager to pass along their knowledge to our employees. They are creating new training materials to educate our staff on best practices for FCRA compliance. Through instilling a deeper understanding of FCRA laws in our agents, they can pass along this knowledge to our clients.
“Although our team already has strong industry knowledge, gaining FCRA certification adds more value for our clients. We can now answer harder questions and have full confidence that our recommendations align with FCRA best practices,” explained Ollyvia Banda, Client Services Manager.
It’s also noteworthy that Ollyvia and Elyzabeth will not remain the only staff members members with FCRA Certification. Although many background screening companies only certify key managers in FCRA law, Verified First is expanding their roster of certified employees.
Takeaways for Verified First
Looking back on their experience, our two managers both agreed on the value of obtaining FCRA certification.
Ollyvia, our Client Services Manager, is eager to use her new knowledge for the benefit of her staff. She said, “Although I already had strong industry knowledge, studying for the FCRA certifications helped me understand the regulations in greater detail. I can’t wait to train my agents!"
Elyzabeth, our Compliance Director, is also a strong advocate of the value of FCRA certification. She explained, “FCRA Certification helps professional background screeners understand the laws that govern our industry. This deeper understanding helps us identify the pain points of our clients and provide solutions.”
Ollyvia and Elyzabeth’s expertise are only a few of the many reasons why Verified First is the premier background and drug screening company in North America. With a 97% customer satisfaction rate and rapid turnaround times, we are positioned to provide the best service for our clients.
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