Client Care

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100% U.S. Based Client Services Team

We recognize that employers need much more than raw data to implement and maintain an effective employee screening program. That’s why we’ve established one of the finest client services departments in the industry. For example, our representatives understand that your day is not necessarily your own, and you need answers quickly. That’s why our wait time on client phone calls average under 30 seconds, because when you find the perfect candidate, you have to move fast.

Our Scorecard

​4.8 / 5
How likely our clients are to recommend us.

​4.8 / 5
How satisfied our clients are overall.

*Based on the Customer Net Promoter Score (cNPS) survey results

Contact Client Services

Hours of Service

Our Client Services team is available to assist you Monday – Friday, 9am – 5pm Eastern Time (6am – 2pm PT).

EMAIL ADDRESSES

ClientServices@VerifiedFirst.com

TELEPHONE NUMBER

 
844-709-2708 | Client Services
855-445-4359 | Accounts Payable
 
208-843-6203 | Fax | Accounts Payable
208-266-2310 | Fax | Client Services